Privacy Policy

Last Updated: January 15, 2026

Best Duct Cleaners in Canada ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://bestductcleanersincanada.app (the "Site"). Please read this policy carefully. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

Fill out our contact form, including your name, email address, phone number, city, and any message content you submit
Send us an email directly
Submit a company suggestion or correction
Respond to surveys or provide feedback

The types of personal information we may collect include your name, email address, phone number, city or province of residence, and any other information you choose to include in your communications with us.

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and usage patterns, including:

Log data: Your IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visits, and time spent on pages
Device information: Device type, screen resolution, and language settings
Usage data: Page views, navigation paths, clicks, and scroll depth

This information is collected through standard web server logs and does not identify you personally unless combined with other information.

2. Cookies and Tracking Technologies

Our Site does not currently use cookies or similar tracking technologies for advertising, analytics, or any other purpose. We do not deploy session cookies, persistent cookies, third-party cookies, web beacons, or pixel tags. We do not use Google Analytics, Facebook Pixel, or any other third-party tracking services.

If we introduce cookies or tracking technologies in the future, we will update this Privacy Policy and provide you with notice and the opportunity to manage your preferences in accordance with applicable law.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries: When you contact us via our form or email, we use your information to respond to your questions, feedback, or requests
To improve our Site: Aggregated, anonymized usage data helps us understand how visitors interact with our content and identify areas for improvement
To maintain our rankings: Information submitted by companies or users about duct cleaning businesses may be used to update and maintain our rankings
To comply with legal obligations: We may process your information to comply with applicable laws, regulations, or legal processes
To protect our rights: We may use information to protect the security and integrity of our Site and to enforce our Terms and Conditions

4. How We Share Your Information

We do not sell, trade, rent, or otherwise share your personal information with third parties for their marketing purposes. We may share your information only in the following limited circumstances:

Service providers: We may share information with third-party service providers who perform services on our behalf, such as email delivery services for contact form submissions. These providers are contractually obligated to protect your information and use it only for the services we request.
Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities (e.g., a court order or subpoena).
Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.
With your consent: We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specifically:

Contact form submissions: Retained for up to 12 months after your inquiry is resolved, unless a longer retention period is required for legal or business purposes
Email correspondence: Retained for up to 24 months, unless a longer period is warranted by the nature of the correspondence
Server logs: Retained for up to 30 days and then automatically deleted or anonymized

When personal information is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for all data transmitted between your browser and our servers
Secure server infrastructure with access controls and authentication requirements
Regular security assessments and updates
Limited access to personal information to authorized personnel only

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

7.1 Canadian Residents (PIPEDA)

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

Know why we collect, use, or disclose your personal information
Access the personal information we hold about you
Challenge the accuracy and completeness of your information and have it amended as appropriate
Withdraw consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions
File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

7.2 European Economic Area Residents (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

Right of access: You may request a copy of the personal data we hold about you
Right to rectification: You may request that we correct inaccurate or incomplete personal data
Right to erasure: You may request that we delete your personal data in certain circumstances
Right to restrict processing: You may request that we limit how we process your data
Right to data portability: You may request a copy of your data in a structured, machine-readable format
Right to object: You may object to the processing of your personal data in certain circumstances

The legal basis for processing your personal data is your consent (when you submit a contact form or email us) or our legitimate interest in operating and improving our website.

7.3 California Residents (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

Know what personal information is being collected about them
Know whether their personal information is sold or disclosed and to whom
Access their personal information
Request deletion of their personal information
Not be discriminated against for exercising their privacy rights

We do not sell personal information as defined under the CCPA. We have not sold personal information in the preceding 12 months.

To exercise any of these rights, please contact us using the information in Section 9 below. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.

8. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe that a child under 13 has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our Site contains links to third-party websites, including duct cleaning company websites, industry association websites, and other resources. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information may be transferred to and processed on servers located outside of your country of residence, including in Canada and the United States. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Material changes will be communicated through a notice on our Site prior to the change becoming effective.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: info@bestductcleanersincanada.app
Contact form: Contact Us page

We will acknowledge and respond to all privacy-related inquiries within 30 days, or sooner if required by applicable law.

13. Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.